# Listening to a Voice Mail Message

Note: This feature is for ZCS Network Edition only and is available only in the Advanced Web Client.

When you receive a voice mail message, you receive a message in your Inbox with an attached message in a voice format, such as .wav.

Message details are included in the message, such as the phone number the message is from, the duration of the call, and the date and time the call was received. You can play the voice message recording by clicking the voice mail message attachment, or you can go to the Voice tab and click the play arrow to play the message.

Because this voice mail is received like any other email message, you can reply or forward the message, or perform other actions that are typical with an email message such as tagging the message. You can download the message to a folder, place the message in briefcase, or remove the message.

Play a Voice Mail Message from the Voice Mail Page

1. Select the Voice tab.

2. In the call history, select the voice mail message you want to play.

Play a Voice Mail Message from an Inbox Message

1. Select an email message in your Inbox that has a voice mail message attachment.

2. Click the Voice Message attachment to play the message.

Marking a Message as Heard or Unheard

1. Select the Voice tab.

2. In the call history list, right click a voice mail message.

3. Click Mark as Unheard or Mark as Heard, depending on how you want to show the message in your Inbox.

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